Health & Well Being

Lincolnshire Patient Advice and Liaison Service (PALS)

Working to support patients and improve local health services

PALS is a confidential service that helps patients, their families and carers to find answers to questions or concerns regarding the care or treatment they receive from NHS Trusts in Lincolnshire. Lincolnshire PALS will work with you to deal with any questions or concerns you may have about health services provided by:

Lincolnshire Teaching Primary Care Trust
United Lincolnshire Hospitals Trust
Lincolnshire Partnership Foundation Trust

What PALS can do for you:

Offer advice and support to patients, their families and carers

Help you get the information you need about local health services for example: how to find a GP or a dentist or contact numbers for local health services

Help to sort out concerns or problems quickly on your behalf in an informal, friendly manner by liaising with staff, management and other organisations

Help you to find local support groups and voluntary services

Use patient experience to help shape and improve local health services

Provide advice if you want to make a formal complaint

How to contact PALS:

By telephone: 0845 602 4384
By fax: 01522 582970
By letter: Oak House, Witham Park, Waterside South, Lincoln, LN5 7FB
By email: info@lincspals.nhs.uk
Contact by Typetalk welcome

A member of the team will be available Monday to Friday 9.00 am – 5.00 pm except on Bank Holidays

East Midland Ambulance Trust have their own Patient Advice and Liaison Service. For enquires or concerns please contact:

PALS & Community Engagement Coordinator (Lincolnshire Division)
Cross O’Cliff Court, Bracebridge Heath
Lincoln, LN4 2HL
Telephone: 07773793008

Website: Patient Advice and Liaison Service :: Lincolnshire Community Health Services NHS Trust

What to do if you have a concern or complaint

If you or your relatives have concerns about any aspects of care or treatment received, you should speak to a staff member of the service or organisation involved. If you have tried this and you feel they cannot help or you are not comfortable talking to them, contact PALS on 0845 602 4384 as soon as possible.

With your permission we can talk to staff, management and other organisations on your behalf to try and resolve your concerns

If you still are not satisfied with the response you receive and you wish to make a formal complaint, PALS can give you information about the appropriate complaints procedure and where to seek specialist advice or independent advocacy. PALS do not replace the NHS Complaints procedure.

Confidentiality

We may need to collect personal information from you in order to provide the best possible service but will always ask your permission before personal information is discussed with others. Only in exceptional cases where your safety or that of others must be considered will we have to pass on information without your permission, we will always tell you if we have to do this. Speaking to PALS will not compromise the care you or your relatives receive.

Updated 1 Jan 24

Broadway Dental Surgery

The Broadway
Woodhall Spa
Lincolnshire
LN10 6SQ

Broadway Dental Surgery is a caring, family-run dental practice providing high quality, Private and NHS dental care in heart of the beautiful village of Woodhall Spa, Lincolnshire.

We offer all types of dental treatment, including:

Invisalign, adult and children's orthodontics.

Veneers, Teeth whitening.

Endodontist who accepts referrals for Private root canal treatments.

Hygienist on Monday, Friday and Saturday providing private hygiene appointments.

We are open Monday - Saturday 9.00 to 1.00 and 2.00 to 5.00

Tel: 01526 352929

In case of an emergency - Please call the surgery number and follow the instructions.

Updated 1 Jan 24

Liam Hotchin - Foot Health Practitioner

Mobile Foot Health Practitioner caring for common conditions that can affect the foot. I can offer expert foot advice and help you look after your feet. Treatments include:

• Routine foot Care
• Toe nail trimming
• Corn removal
• Callus (hard skin) reduction
• Thick nail reduction
• Ingrown toe nails
• Fungal Infections
• Diabetic foot care
• Cracked heels
• Verruca treatment
I offer regular routine appointments or just one off treatments.
Tel: 01526 398 257 or 07539 610 895

email: info@hotchinfoothealth.co.uk
website: www.hotchinfoothealth.co.uk

Checked 1 Jan 24

J&R Bollard - Foot Health Specialists MAFHP MCFHP

6 Tarleton Avenue
Woodhall Spa
Lincs
LN10 6SE

"Our friendly family run modern Foot Health clinic offers a wide range of treatments including nail trimming, corn and callus removal, verrucae and wart treatment, diabetic foot, fungal nail infection and athlete foot, paraffin wax baths and bio-gun treatments. Home visits and evening surgery also available.

Tel: 01526 352977 or 07799 400631

Email: jeannebollard@hotmail.com

Website: Mobile Foot Health

Checked 1 Jan 24

Hypnotherapy Lincolnshire

8 Tarleton Avenue
Woodhall Spa
Lincs
LN10 6SE

Tel: 01526 351153

Mob: 07813 802193

Website: Home - Hypnotherapy Lincolnshire

I am a fully qualified Clinical Hypnotherapy, Neuro-Linguistic Progamming (NLP), Thought Field Therapy (TFT), Cognitive Behavioural Therapy (CBT) practitioner.

All treatments and consultations are fully confidential.

With all treatments I offer a free 1/2 an hour, no obligation, consultation. This is important so we can discuss the various avenues of treatment and clients may ask any questions they may have regarding Hypnotherapy, NLP, TFT or CBT. It also gives clients a chance to meet me before committing to session(s).

Each client is assessed and a treatment program is devised specifically for their needs. No treatment program is the same as no two people are the same - we are all individuals and all unique.

If you have any queries or questions please do not hesitate to contact me.

Holistic treatments are also available: Sports & Injuries Massage, Advanced Reflexology, Swedish Massage, Indian Head Massage and Hopi Ear Candles.

Checked 1 Jan 24

Russell Green

Russell Green Residential Home for the Elderly

11 Stanhope Avenue
Woodhall Spa
Lincolnshire
LN10 6SP

Tel: 01526 352879

Russell Green has been managed by experienced owners and the most caring team. We pride ourselves in offering a highly professional care service for the elderly, with the personal touch.

The whole ethos of Russell Green Care Home is to give the resident a home for the rest of their life.

To give support and care they may require; but allowing them to live their life with the degree of independence that they choose to exercise.

People interested in coming to Russell Green are encouraged to visit the home and sample the atmosphere and level of service.

For more detailed information visit our website at: www.russellgreencarehome.co.uk

Checked 1 Jan 24

Heatherlea House

Heatherlea House Residential Care Home

109 Tor 'O' Moor Road
Woodhall Spa
Lincolnshire
LN10 6SD

Heatherlea House is a person-centred care home within Woodhall Spa in Lincolnshire offering high-quality care services to older people.

This warm and welcoming home is family run and has a caring and compassionate ethos. Staff are selected that have thorough care experience as well as good emotional intelligence.

Daycare and respite care is also offered for families that are looking to take a break from caring for a loved one.

Tel: (01526) 353394

Fax: 01526 352122

Website: www.carehome.co.uk/carehome.cfm

Checked 1 Jan 24

LWP Homes - Westerley

The Broadway
Woodhall Spa
Lincs
LN10 6SQ

Home Manager: Ian Brown

Westerley Christian Care Home in Woodhall Spa was formally a private house until purchased by Mutual Aid Homes. It was opened in May 1955 as a care home for elderly Methodist (or Wesleyan Reform) Local Preachers, their widows, widowers or dependants. Any other person may now be welcomed into residence if they support the fundamental values of life in a Christian Community. Over the years, the establishment has been extended and updated to provide excellent care accommodation for up to 30 elderly people. It is registered with the Care Quality Commission for 30 elderly residents (category OP).

Tel: 01526 352231

Tel: Office: 0870 9030 013
Residents: 01526 353228

e-mail: woodhall@lpma.co.uk

Westerley website: www.carehome.co.uk/

Checked 1 Jan 24

Woodhall Massage & Reflexology

I am a fully qualified professional massage therapist offering quality unhurried tailored massage treatments from a dedicated tranquil treatment room based in my garden half a mile from the centre of Woodhall Spa in Lincolnshire.

I also offer a mobile service bookings of two or more people, who require pampering with a £3 surcharge per person.

With a Career spanning 15 years in holistic therapies, participation in various sporting challenges and combining work with raising a family, I am fully aware of the importance of maintaining our own health in order to feel good and be effective and productive in our daily busy lives.

Specialising in:

Pain removing, Health improving, Back repairing, Always caring, Body stretching, Stress relieving, Miracle working, Massage therapist

My clients range from very young to the very old and all shapes and sizes. Rest assured I treat people with osteoporosis with much less pressure than young athletes who prefer deep connective tissue work.

Tel: 07814754933

Website: https://www.woodhallmassageandreflexology.co.uk/

Checked 1 Jan 24

Woodhall Spa Physiotherapy & Sports Injuries Clinic

Woodhall Spa Physiotherapy & Sports Injuries Clinic is part of the wider Lincolnshire Physiotherapy & Sports Injuries Clinic Group. This is a our 8th practice in the Lincolnshire area.
With over 20 years experience and a large number of highly qualified physiotherapists, we are delighted to be offering our services from The Golf Driving Range, Woodhall Spa. We offer treatments for a variety of conditions including:

Back & Neck Pain, Sports Injuries Repetitive Strain Injury, Tension Headaches, Arthritis, Whiplash, Chronic Pain, Neurological Conditions and Postural Problems.

Appointments requests can be made via the page, email or on the telephone.

Please visit our website to find out more about our practice and reputation, we look forward to welcoming and helping you.

Website: www.lincolnphysioclinic.co.uk/...

Tel: 01522 529 000
M: 07415 400 075
Email: woodhallspa@lincolnphysioclinic.co.uk |

Updated 1 Jan 24

Stella Arden & Associates (Osteopathic Services Lincolnshire)

Stella Arden & Associates Osteopathic Services proudly serving Lincolnshire since 1984 with practices based in Louth and Woodhall Spa. Stella Arden and her colleagues provide a comprehensive osteopathy service for East Lindsey in the county of Lincolnshire. We are open six days of the week and we love getting our patients out of pain and enjoying life more! From nerve impingement to stress management, from sports injuries to tired and aching shoulders, from repetitive strain injury to sciatica, we are osteopaths looking forward to seeing how we can help you. At Stella Arden and Associates the emphasis is on excellent care, for patients of all ages, from the new-born to the elderly, with plenty of scope in-between for those suffering with digestion problems, muscle spasms, during/after pregnancy, or simply to back up the treatment they are receiving for an existing problem elsewhere. We also offer a range of alternative complementary therapies.

We use only manual techniques, believing that in this way, we have instant feedback using our highly-developed skills of proprioception (touch). This practice enjoys good relations with medical colleagues around the county and many insurers will contribute towards the cost of treatment.

Tel: 01526 354324

Email: info@stellaardenassociates.co.uk

Website: https://stellaardenassociates.co.uk/osteopathic-services

Updated 1 Jan 24

Woodhall Spa Community Website

A village in the English county of Lincolnshire

Health & Well Being